Hours of Operation

We are located in Seattle, Washington, and our standard office hours are 9 a.m. to 5 p.m., PST, Monday through Friday.

If you would like to get in touch with us, we can be reached via the following options:

Email: customerservice(at)

Phone: 1-888-872-4579

710 Second Avenue, Suite 1130
Seattle, Washington 98104

For Questions About Existing Hotel Bookings:
If you need to a make change to your reservation, please contact our Customer Service Center at 1-866-270-2849 for assistance. Reservation changes may be subject to a $25 change fee.

For Publishers:
If you are a publisher and would like to join, please mail us hard copies of your guidebooks, or contact us.