Business travelers are the bread and butter to all of the top hotel chains, and the management of those hotels realizes that. For that reason, hotels offer many types of rewards programs and increased amenities, in an effort to lure and keep business travelers. The oldest and more established business hotels have service and experienced staff members who know many of their guests by name, while the newest business destinations have all of the latest technological advances, including location wide Wi-Fi, flat screen televisions, and memory foam mattresses.
Most of the top hotel chains, like Marriott, Wyndham, or Hilton for instance, have rewards programs that either offer points, or frequent flyer miles. Travelers can use their accumulated points for upgrades to suites or free vacation hotel rooms, while the miles can be applied to frequent flier miles offered by several participating airlines. Hotel chains may offer double points and miles for groups, or during certain seasonal promotions.
Many business destination hotels earn and keep their customers the old fashioned way--by offering the best service. Business travelers are often exhausted after flying 14 hours, fielding phone calls, and conducting business all day. Express check-in services for VIP and rewards club members are a service that most business travelers greatly appreciate. Concierge services, including dry cleaning, restaurant reservations, and ground transportation, are also important to business travelers.
Room Comfort
The best hotel chains offer their customers consistent service in every locations. Business travelers like to know they will get basically the same standards of cleanliness, hospitality, and service all over the world. Internet access is important, as are conference facilities, and food service. Price is also important; frequent business travelers expect competitive prices as well as competitive rewards programs.
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